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Successful Manager
Informative Interview

Essential Business Writing Skills

Guidance & Inspiration

Constructing a well written report, letter or e-mail is challenging for many in the workplace.


Ensuring that your written communication is grammatically correct, well-structured and succinct can make the difference as to whether ideas are adopted, and action is taken.


This course covers the essentials of written communication in plain English and will ensure that your message hits the mark in an environment where time and attention spans are everything. 

Who's it for?

  • Anyone who communicates regularly in the written format.

  • Those who write business reports or who need help in letter writing. 

  • Anyone that regularly writes e-mails. 

Indicative Duration - 1 day

Learning Objectives

By the end of this programme, participants will be able to: 

  • Prepare and structure a business report 

  • Use succinct language to clearly communicate a message 

  • Respond directly to points raised in earlier written communication 

  • Use language designed to catch the attention of the reader 

  • Make clear recommendations in a report or e-mail 

  • Avoid common grammatical errors 

Learning Content

  • As part of the preparation for the course, delegates will be asked to bring sample e-mails or reports so they can work pragmatically on real life documents 

  • Planning your document – why are you writing it and what are your key points 

  • Creating an impacting document, capturing the reader’s attention quickly 

  • Using the language of benefits 

  • Editing, paragraphing and abbreviating your document 

  • Grammar and English business language 

  • Dealing with complaints 

  • Concluding your document – how to make a call to action 

  • Action planning 

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